WhatsApp is a popular messaging app used by millions of people worldwide. But many times people face various problems while chatting or using WhatsApp, for which they need WhatsApp support team. For this WhatsApp users get access to WhatsApp team through email.
But WhatsApp new In-App Support feature is a lifesaver for Windows users. Because through this, Windows users will no longer need to email for support. Rather on WhatsApp itself you can talk to WhatsApp support team.
In today’s article, we will learn about these new features and understand how WhatsApp new In-App Support feature is a lifesaver for Windows users. So, let’s find out about this feature.
What is WhatsApp In-App Chat Support Feature?
WhatsApp has introduced an in-App chat support feature for Windows, providing users with a convenient way to seek assistance directly within the WhatsApp app. To utilize this feature, users simply need to open the WhatsApp app on their Windows PC and select the “Contact Us” option, which will open a chat window connecting them with the WhatsApp Support team.
Previously, the only available option for users to seek support was through email, which proved inconvenient as it required opening a web browser and composing an email with their concerns.
WABetaInfo, the official source for WhatsApp news, stated, “In our opinion, users can now enjoy the convenience of resolving their issues or receiving assistance without leaving the app. They have the option to receive support within a WhatsApp chat, eliminating the need to switch between WhatsApp and their email client.
This streamlines the process, making it faster and more efficient. The feature has the potential to save users time and effort, enabling real-time conversations with the WhatsApp Support team.”
Within the chat window, users can describe their issues, and the WhatsApp Support team will respond and make efforts to resolve them. However, if a user prefers not to receive an immediate answer within the chat, the issue can still be resolved via email.
This feature is compatible with Windows 2.2322.1.0 and also supports some older versions.
Also read: How to Unblock Yourself On WhatsApp 2023
How to Use the WhatsApp new In-App Support feature
To make use of WhatsApp’s new In-Chat Support Feature on Windows, follow these steps:
- Update the WhatsApp app from the Microsoft Store.
- Launch the app on your Windows PC.
- Click on the “Contact Us” option.
- Describe your issue in detail.
- Await a response from the WhatsApp Support team.
- Follow the instructions provided by the WhatsApp Support team to resolve your concern.
Please note that the availability of this feature may vary, as it is being gradually rolled out and might take a few weeks to be accessible to everyone. Additionally, this feature is already available on the mobile apps for both Android and iOS platforms.